EligibilitySigning up and adding familyHow to use your insuranceCoverage detailsLife insuranceFinding a hospital and getting treatmentMaking a claimPre-approval and direct billingWhat to do in an emergency
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Do you do a health checkup prior to the start of the insurance? Do you exclude pre-existing conditions?
Does the age limit of 74 apply to all plans?
Can citizens of the United States enroll in Remote Health?
Can you cover members in the USA or Canada?
I'm located in Germany, and we are legally obliged to prove that we have health insurance. Do you know if Remote Health qualifies in this case?
It's listed that Remote Health is secondary insurance since I reside in Switzerland. If my Swiss Medical Insurance plan won't cover me, can I count on Remote Health to cover me?
How do I sign up?
Who can I add to my plan? Can they have different plans than me?
When can I add my family members (dependents)?
I'm married, and we have children. My spouse has their own insurance coverage, but I would like to include my kids. Is this possible?
Are same-sex partners allowed?
I do not have a passport which is a required field to sign up for SafetyWing. Can I provide an alternative ID?
Does the maximum policy benefit include dependents?
What happens if I leave my company during the contract? Do I keep the insurance until the end of the duration?
How can I get a visa letter confirming my coverage?
Can I change/customize my Remote Health plan?
Can I switch between the Standard Plan and Premium plan? Especially if I decide to add on dependents?
If I add a dependent to my plan, I will pay for the cost of coverage. Is this a monthly payment?
How does this insurance work?
How is Remote Health different from other insurance plans?
What do the different plans cover?
How do I choose a country of residency?
Will the insurance also cover other short-term trips? Should I notify you if I want to use the insurance in a country different from my residence?
Can I use Remote Health to apply for a Schengen visa?
I noticed that the United States, Hong Kong, and Singapore are outside of the geographical area of coverage. Can I still visit these countries? Will I have any coverage if I need medical attention during my stay?
What is the difference between Remote Health, Nomad Insurance and Nomad Health?
Are there any waiting periods?
Is there a deductible?
What is a policy year?
Is Remote Health insurance locally compliant?
What if I have another insurance?
What are the extra benefits if I already have public healthcare in my country of residence?
Who decides if something is “medically necessary”?
What are the perks of being part of a group plan such as Remote Health?
Is it possible to only sign up for dental and vision?
Are individuals subject to any taxation on their benefits?
Are there any countries where coverage is limited or restricted?
Is a ‘gap cover’ applicable to these plans, or will that be dependent on the gap cover provider?
When does my coverage start?
What do the different plans cover?
What is your coverage for surgeries or major procedures?
What is your outpatient coverage?
What does the screenings & vaccine benefit cover?
What is your maternity coverage?
What is your mental health coverage?
What is your vision coverage?
What is your dental coverage?
Is dental treatment covered if it's due to an emergency (e.g. damaged tooth in a car crash)?
What is the coverage for chemotherapy/cancer treatment?
Is special equipment for a medical condition covered, such as special boots due to a foot condition?
How does the coverage handle pre-existing conditions? For example, if I am undergoing treatment on my current plan, would I be able to continue treatment on my Remote Health plan?
Does Remote Health cover extreme activities like scuba diving or bungee jumping?
What does the evacuation and repatriation benefit cover?
Are tests like an MRI or CT scan covered?
What is covered in the complementary therapy benefit?
Is the COVID-19 vaccine covered?
Is COVID-19 testing covered?
Does Remote Health cover volunteering/working with animals and any injuries sustained from that?
Is driving a motorized vehicle restricted in any way?
Would I be covered if I got an infection from a tattoo?
I play soccer on a professional team. If I’m injured, will my treatment be covered?
Are things like an ACL tear, past sports injury, torn rotator cuff, etc. considered pre-existing conditions?
What does “passive war and terrorism” mean?
Is fitness included in any plans?
Is birth control covered?
Can I see a physical therapist?
Are hearing tests or hearing aids covered?
What do you not cover?
What does 10% co-insurance for outpatient benefits mean on the Standard Plan?
What does the US$5,000 outpatient limit mean?
How does life coverage work?
I'm interested in life insurance. How can I get it?
Can family members also have life coverage?
Are pre-existing conditions covered under life insurance?
How many family members can receive the payout?
How can one make a claim under life coverage?
How do I use my SafetyWing insurance when I go to the doctor or hospital for treatment?
Where can I go for treatment?
Which treatments require me to provide advance notice?
What is “UCR”?
Can I show my Remote Health insurance card to my provider and have the claim sent directly to SafetyWing?
What documents are necessary to submit a claim?
How long does the claims process take?
If I go over the maximum benefit, will I need to cover the rest?
If I use a foreign currency to pay for treatment, how will you determine the exchange rate for reimbursement in my local currency?
In my country we don’t usually get receipts for what we paid for consultations. Do I have to have a receipt to receive my claim reimbursement?
If I go to a private doctor, should I pay the invoice myself and then make a claim?
Can I submit multiple claims at once?
Do I need to translate documents from my local language to English?
Do I need to notify Remote Health if I need to have surgery?
How quick is the direct billing process? If a hospital sends over a bill, how quickly will the hospital get a response from SafetyWing?
What if I need to be seen in the emergency room? Will this be covered?
How should I present my insurance info to the emergency room or the hospital?
Is emergency assistance available in different languages?
If I go to the hospital for an emergency and I stay all day, will this be considered an inpatient stay, or do I have to be admitted and stay overnight?
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