Team Medical at Kapiti

The reception staff were very polite and spoke English slowly and clearly. They were also very understanding about the fact that we were traveling and using overseas travel insurance, and they handled all the necessary procedures for us, which we greatly appreciated. After checking in, we first had a consultation with a triage nurse, who carefully listened to the details of the symptoms. It was also very helpful that they asked about and confirmed all the required documents at that stage. Although the doctor’s examination itself only took a few minutes, thanks to the thorough triage interview, the doctor already had a clear understanding of the situation and any concerns beforehand. As a result, we felt reassured and did not have any significant anxiety. The only drawback was the long waiting time of over three hours, as this was an emergency department.